All emergency response training provided by Response Consultants is customised to the clients emergency organisation and arrangements and is designed to meet their precise requirements. Typical training includes: Emergency Response Introduction to emergency response and detailed training for the core team addressing roles and responsibilities, key contacts and priorities, information flow in the ERR and interfaces with internal personnel and external organisations. Relatives Response Training for relatives responders covering the clients arrangements, interface with the police and contractors and handling telephone enquiries from next of kin. Responders are given an opportunity to practice taking calls from concerned relatives simulated by Response Consultants team of relatives role players. Media Response Training for media responders covering the clients arrangements, public relations and handling telephone enquiries from the media. Responders are given an opportunity to practice taking calls from the press simulated by Response Consultants team of media role players. Evacuation Reception Training for company representatives covering their roles in dealing with evacuees at the heliport, reception centre and hospital. Representatives are given an opportunity to practice greeting and processing evacuees simulated by Response Consultants team of survivors role players. The course also includes a guided tour of Aberdeen Royal Infirmary. HR/Personnel Coordinator Emergency response training for HR/Personnel Coordinator addressing the personnel management issues in a major emergency, including accounting for personnel, role of the police, contractor liaison, relative response and evacuation reception. Reception/Security Emergency response training for receptionists, switchboard operators and security guards.